Account Manager

Job Description:

KEY RESPONSIBILITIES

Client management

• Managing a portfolio of clients
• Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets
• Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
• Ensure that clients are managed profitably - give strategic advice to support their growth plans
• Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
• Retain existing clients and manage dispute resolution
• Work with dedicated Senior Manager to manage overall client experience
• Perform delivery of client strategy in regular Account Review face-to-face presentations
• Learning, understanding and advising clients on how to use our technology

• Regularly review contracts to understand contracts and billing mechanisms
• Troubleshoot client's technical issues, and file support tech tickets on their behalf if needed
• Owning revenue and forecasting for own client portfolio
• Maintain documentation of client performance and activities in internal systems

• Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories
• Work closely with publisher services to identify partnership opportunities to grow our business
• Working closely with Analytics' team to help interpret data and build more effective strategies
• Work with other channel counterparts to provide full Rakuten Marketing experience to clients
• Plan communication activities for your account's campaigns, alongside the Communications team
• Developing, maintaining, and extending relationships internally and externally
• Taking on 1-3 internal projects per year

• 3+ years of digital marketing experience including client service (agency, client or consulting)
• BA degree in a Marketing field preferred
• Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
• Experience in strong client relationships, reinforced by building trust, advising and upselling
• Good project management skills
• Web literate (tracking analytics and methods)

• Highly organised, self-motivated, good time-management, able to prioritise
• Think creatively, has a problem-solving approach and uses professional judgment
• Proactive - continually looking for ways to grow and improve within own role
• Work well under pressure and to tight deadlines
• Inquisitive approach to continuously learning on the job

• Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
• into technical specifications
• Excellent written and verbal communication
• Confident interpersonal skills

• Detail-orientated
• Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
• Proof that you can set and surpass KPI targets

• Reliable and able to work independently on targets
• A real team player that is able to integrate and work closely with an enthusiastic team

• Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing