Mortgage Service Liaison - (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we're more than a lender-we're a team driven by purpose. Since 1972, we've helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Hybrid work arrangement - 1 to 2 times per month in office required.

JOB SUMMARY:
Primarily responsible for resolving customer inquiries in the event a Mortgage Loan Consultant or Loan Processor is unavailable when called, including, but not limited to problem solving technical questions related to the preparation of loan files, closing, credit, property, underwriting, investors, secondary market inquires, secure email and web application processing.

DUTIES AND RESPONSIBILITIES (in order of importance):
- Answers phone inquiries posed by borrowers on mortgage loan documents, e.g., prepayment penalties, annual percentage rate, truth in lending, fees, assumability, and assignment of servicing based on system documented information
- Reviews and verifies accuracy of documentation (i.e., interest rate, sales price, loan amount and vesting) to resolve customer inquiries
- Follows-up with internal sources on any unresolved inquires and liaise communicates as applicable to involved parties.

SCOPE:
- Contributes through supporting others at the Department, function, or location level.
- Contacts and communicates with business partners.
- No supervisory responsibility.

REQUIRED EDUCATION:
-Minimum High School diploma or equivalent.

REQUIRED EXPERIENCE:
- Minimum 1 to 3 years previous related experience.
- Previous mortgage experience preferred.
- Maintains excellent customer services standards with both internal and external customers
- Available between the hours of 9:00AM to 6:00PM MT shift
- Must be able to sit for long periods of time to accommodate assigned shifts and scheduled breaks between 6am to 6pm weekdays.
- Shifts to be adjusted based on anticipated call volume and department needs

Pay rate: $22.00 per hour. This position is also will also be eligible for monthly incentives based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.