Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Publicis Sapient

CX&I Manager

3+ months agoCologne, Germany

Description

About the Customer Experience & Innovation Team at Publicis Sapient

  • We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics.
  • We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
  • We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
  • We work in a fast-paced, 'sprint'-based environment where no two days and two challenges are the same.
  • We thrive on innovative and impactful work for our clients and ourselves.
  • We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.
  • We do this at scale. We make an impact.

Apply now.

Your impact:

  • Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation
  • Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
  • Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
  • Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
  • Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
  • Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
  • Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
  • Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline


Qualifications

  • We work with cutting-edge technology which has always been part of our DNA and we want our employees to define what technologies our clients use next
  • We provide many learning opportunities to deepen your skillset and to support your professional growth
  • We offer numerous discounts on travel, cultural and leisure activities
  • We put the well-being of our people first and organize various health initiatives
  • We offer you a vibrant workplace culture with many different community events throughout the year

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to equal employment opportunity without regard for race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

Additional Information

Publicis Sapient is a digital transformation partner helping established organizations get digitally enabled, both in the way they work and how they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices worldwide, our experience spanning technology, data sciences, consulting, and customer obsession - combined with our culture of curiosity and relentlessness - enables us to accelerate our clients' businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit publicissapient.com.

Company Description

About the Customer Experience & Innovation Team at Publicis Sapient

  • We are a group of super-smart people with diverse skills and experiences who like solving complex challenges to create what's next across a wide range of industries - from retail to energy, from automotive to financial services, from life sciences to logistics.
  • We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our clients' customers.
  • We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.
  • We work in a fast-paced, 'sprint'-based environment where no two days and two challenges are the same.
  • We thrive on innovative and impactful work for our clients and ourselves.
  • We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.
  • We do this at scale. We make an impact.

Apply now.

Your impact:

  • Act as a transformational partner for clients to help clients center customer centricity and business agility in the context of digital business transformation
  • Work autonomously in the strategic ownership of larger, more complex projects or engagements - from discovery to release
  • Work closely with consulting and other capabilities to identify new value pools and maximize business value for clients
  • Apply and customize a variety of strategic frameworks and techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutions
  • Clarify and translate the strategic direction into priorities, objectives and a clear evaluation framework
  • Facilitate the creation of strategic artefacts - e.g., personas, as-is and future state customer journeys, service blueprints etc.
  • Be a strong and convincing narrator and moderator, both internally and with clients, reconciling perspectives, finding common ground and advocating customer value and business solutions at critical moments
  • Mentor more junior staff, defining a role for them on projects, overseeing their work and guiding their development in the discipline

Client-provided location(s): Cologne, Germany
Job ID: Publicis_Sapient-743999944562164
Employment Type: Full Time

Company Videos

Hear directly from employees about what it is like to work at Publicis Sapient.