Senior Business Analyst - Group Insurance

Job Classification:
Technology - Agile, Delivery, & Product

Job Description
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions!

The Senior Business Analyst is a lead contributor responsible for driving requirements definition, process improvement, and solution delivery for Group Insurance Sales Enablement and Underwriting initiatives. This role requires advanced product knowledge, particularly in Underwriting, and well-developed elicitation and facilitation skills. You will partner with Product Owners, journey teams, and stakeholders to shape high-impact solutions, mentor junior analysts, and ensure seamless integration of business and technology objectives. Operating within an Agile framework, you will own the end-to-end process from discovery through implementation.

Key Responsibilities:

1. Advanced Requirements Leadership:
- Lead requirements elicitation for complex sales enablement, underwriting, and quoting processes, leveraging deep product knowledge and stakeholder insight.
- Facilitate workshops and cross-functional sessions to extract, clarify, and document business needs.
- Synthesize input from diverse stakeholders into actionable requirements, user stories, and process maps.
- Own documentation quality and traceability, driving consensus and managing change control.

2. Process Optimization & Solution Design:
- Analyze and redesign end-to-end workflows to improve efficiency, accuracy, and customer experience.
- Identify opportunities for innovation and automation, incorporating customer insights and regulatory requirements.
- Champion best practices in process mapping, integration, and continuous improvement.

3. Stakeholder Engagement & Facilitation:
- Serve as a primary facilitator for complex discussions, ensuring all voices are heard and solutions align with business objectives.
- Build trusted relationships with Product Owners, Underwriting, Sales, and Technology partners.
- Present recommendations and solution designs to leadership and cross-functional teams.

4. Agile Team Leadership:
- Mentor and guide junior analysts, providing feedback and fostering professional growth.
- Lead Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure effective communication of requirements and priorities.
- Partner with Product Owners to manage backlogs, prioritize features, and track progress.

5. Solution Validation & Implementation:
- Lead User Acceptance Testing (UAT), developing test scenarios and ensuring solutions meet business and regulatory needs.
- Support deployment and adoption of new features, providing training and documentation for end-users.

6. Project & Change Management:
- Coordinate project activities, timelines, and deliverables across multiple initiatives.
- Anticipate and address risks, issues, and dependencies, ensuring successful delivery of business outcomes.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.