PGIM Real Estate - Senior Loan Servicing Specialist (Dallas, TX)

Job Classification:
Investment Management - Investment Operations

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world's leading global asset managers!

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today.

• Responsible for servicing functions throughout the life of the loan.
• Analyze and ensure accuracy of loan data in various systems.
• Producing billing statements, notifications or other necessary correspondence.
• Proactively monitor daily and monthly reports to ensure accuracy by researching and working issues and exceptions.
• Monitor servicing triggers to ensure loan structure and loan requirements are followed.
• Interpret servicing agreements, government regulations, and loan documents to ensure servicing and reporting requirements are being met.
• Prepare disbursements and wires to borrowers or 3rd Parties as needed.
• Maintain relationships with other departments (such as Accounting, Asset management, Special Servicing, other servicing teams, etc.) and other PGIM offices.
• Provide excellent customer service by assisting internal clients and borrowers in researching and resolving concerns/issues in an expedited manner.
• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

• Commercial Loan Servicing experience required.
• An understanding of loan terms, complex loan documents, capital structures, pooling, investor reporting and servicing agreements, servicing functions, and process flows
• Demonstrate strong analytical and problem-solving skills.
• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, professionalism, and teamwork.
• Strong written and verbal communication skills. Candidate needs to be able to communicate and make presentations to all levels of staff and management.
• Computer proficiency with strong working knowledge of Microsoft Excel.
• Ability to multi-task and work independently in a time sensitive environment.
• Experience utilizing loan servicing system i.e., McCracken/Strategy is preferred.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.