Diretor(a) Regional de Tecnologia e Operações de Negócios Massificados

A Prudential é uma empresa global de 150 anos de história com presença em mais de 50 países e estamos há mais de 27 anos ajudando a minimizar o impacto financeiro que um imprevisto pode representar na vida de milhares de famílias brasileiras. Somos a maior seguradora independente no segmento de vida e tivemos uma média de crescimento de 27% de faturamento no país nos últimos 10 anos. Com crescimento sólido, reputação global e líder de mercado, nos dedicamos a oferecer soluções inovadoras e personalizadas de seguros de vida individual e em grupo para nossos clientes.

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Role Overview:

• The Technology and Operations Engagement for the Prudential Emerging Markets business is a key senior role within the Partnership Practice leadership team with the responsibility of building and executing a strategy to make technology and operations an accelerant of commercial growth.
• This role is an individual contributor with regional influence and high exposure, requiring strong leadership, relationship-building, and influencing skills - not formal team management.
• You will work closely with empowered country teams, helping them accelerate growth by guiding how technology and operations - including partner integrations, implementations, and digital capabilities - can unlock value. This includes leading the regional technology architecture for Partnerships, shaping the strategic vision and relationship management of TPA partners, and driving the evolution of capabilities that support our B2B and B2B2C value propositions.
• The ideal candidate combines innovation, customer-centricity, and execution discipline, and is motivated by solving complex problems in high- and low-level settings without frustration.

• Act as a strategic advisor to local business and tech leaders, helping them reduce friction, improve operational efficiency, and accelerate time to market.
• Lead the technology and architecture vision for the Partnerships business across the region, aligning infrastructure with commercial strategy.
• Manage key TPA relationships, ensuring their strategic alignment and evolution in support of growth, innovation, and service excellence. Drive day to day prioritization list of future enhacements and clients implementations.
• Work closely with TPAs and country teams to manage all day to day Operational & Technology KPIs of the Business, ensuring standars are met and generating Business insights.
• Define and oversee the governance and documentation of implementation standards and processes across markets.
• Represent technology and operations in deal discussions, client meetings, and key partnership presentations.
• Drive the capability roadmap for how we deliver value to clients (B2B and B2B2C), including exploring AI for claims, automated onboarding, and partner integrations.
• Guide countries on adopting agile and lean delivery models, enabling scale and speed across multiple markets and platforms.
• Promote a culture of innovation, simplicity, and customer focus, ensuring tech and ops capabilities support superior user and partner experiences.
• Build strategic partnerships with external vendors (insurtechs, fintechs, platforms) to enhance regional infrastructure and partner connectivity.

• 10+ years in tech or ops leadership roles in insurance, specially mass distribution / affinity.
• Proven track record leading complex tech/ops engagements in matrixed, multicultural organizations.
• Experience managing TPA strategies, vendor relationships, and technology architecture in alignment with business growth goals.
• Familiarity with insurance systems, including claims, policy admin, onboarding, and integration with external partners via APIs and digital tools.
• Strong understanding of agile, lean, and innovation frameworks.
• Effective in governance, documentation, and implementation discipline, with ability to scale solutions across multiple countries.
• Comfortable engaging in both strategic discussions and hands-on problem solving.
• Exceptional communication, influencing, and client-facing skills.
• Fluent in English, Portuguese, and Spanish.

• Trusted regional advisor who enables markets to grow through smarter use of tech and operations.
• Seamless implementation and evolution of partner capabilities (TPAs, APIs, AI, integrations).
• Technology and operations seen as a business enabler, not a blocker.
• Partnership deals and digital experiences launched faster and more consistently across countries.
• Strong culture of customer focus, innovation, and commercial alignment in how we deliver.