Director of Account Management

Are you looking to make a big impact on an early-stage mission-driven company? Does the thought of building a sustainable technology business solving real problems for an underserved community excite you? Do you excel building and leading really strong, high-performing teams?

Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. All of our users deserve first-class experiences in their daily interactions with the social safety net and financial services. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. We’re looking for an exceptional Director of Account Management to join our ranks and become a key player in driving revenue and shaping our future.

In this role, you'll have an outsized impact on our growth and success. Here's a taste of the type of work you will lead:

• Lead a high-performing team: Coach and manage our team of Account Managers as they set account strategies, handle complex client situations, and seek opportunities to grow revenue. Create a fun, exciting, high-service culture internally and externally. Become a expert on Propel’s products, our users, business position, and our market
• Foster strong relationships: Engage meaningfully with our key enterprise accounts, developing deep relationships with your counterpart at high-value customers.
• Set the targets: Establish goals that push the team to a new level of growth and success, with metrics to measure individual and team performance.
• Coach and develop talent: Develop and implement a robust onboarding and learning and development programs to ensure new team members can add value quickly, and the existing team is constantly improving their skills.
• Dig into the data: Work with the data and business operations teams to develop practices and processes to enable analytical problem-solving and data tools to advise customers on campaign setup, optimization & growth.
• Drive us forward: Develop and deliver account-level reporting to leadership that ensures we have a strong understanding of the health of the business and high-fidelity forecasts. 

Requirements:

• 10+ years of account management experience, preferably in a high-growth start-up environment
• 3+ years of experience leading and managing an account management team with varying degrees of experience (junior to senior level)
• A proven self-starter comfortable navigating ambiguity
• A customer-focused mentality and passion for crafting a top-quality customer experience, and an ability to balance the needs of the customer with those of the business.
• Deep knowledge of customer success best practices and experience coaching others
• Demonstrated strategic approach and ability to identify opportunities, challenges, and risks and put in place appropriate measures to take advantage of or mitigate them
• Strong problem-solving and quantitative analytical skills
• Experience (preferred) or interest in the digital advertising industry
• Excellent written and oral communication skills
• Deep expertise navigating external customers and internal teams, experience working across functions, driving alignment and delivering results
• Passion for building a business with a strong social mission at the intersection of private and public sectors

We Offer:

• An immediate opportunity to make an impact on our users and the business we’re building.
• A get-stuff-done culture that is also fun and caring.
• Work that really is helping people with meaningful challenges
• A remote-first working environment with headquarters in Brooklyn and satellite offices in San Francisco, Los Angeles, and Salt Lake City.
• Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $200,000 - $240,000, depending on experience. A 10% bonus for team performance, equity and excellent benefits come with this position as well!

Here’s how our role is different: Building a sustainable business means revenue matters a lot in terms of what we can start building for users. Driving growth with our partners will have an enormous impact on what we can do as a company. 

More About Propel

We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn’t pulled its weight in solving the problems faced by low-income Americans.

Propel’s mission is to change that. We’ve built Providers, the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Providers to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps), conduct their banking, and save and earn money. Providers has been recognized by the White House, featured on the front page of the NYTimes, and carries over 500,000 five star reviews. 

Propel is a for-profit, venture-backed company that holds its social mission at its core. We’re proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.

Join us, and let's build something amazing together!