Manager, Implementation Services, Specialty Contractors

We’re looking for a Manager of Implementation Services to drive, scale, and inspire a team of talented individuals focused on implementing Mid Market customers. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses on-boarding, training, services, and product adoption. 

As a Manager of Implementation Services, you'll focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership.

This position can be based remotely with an ability to travel up to 15% once travel is resumed.  We’re looking for someone to join our team immediately. 

What you’ll do:

• Own the overall success of a team of implementation managers (i.e., planning, executing, and staffing to assure an outstanding client experience that drives renewals and contract expansions
• Provide oversight on active projects to ensure compliance and delivery of commitments
• Attain mastery over and become a subject expert in Procore services engagements
• Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations
• Manage implementation activities (i.e., track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients)
• Measure effectiveness of the implementation team by refining operational metrics,creating reporting and review cadences, and providing status updates to the executive team
• Guide team in effective client issues resolution and handle any escalations
• Collaborate with Sales, Marketing, and Product leadership, driving services, and team partnership

What we’re looking for:

• Bachelor’s degree
• 5+ years previous customer implementation services experience on SaaS software platforms and 2+  years of SAAS services management experience
• Experience in project management, managing a budget, timeline, and milestones
• Deep understanding of value drivers in both recurring revenue business models and professional services models
• Customer-oriented with strong analytical and problem-solving skills, plus a history in managing customer expectations and negotiating appropriate resolutions to issues
• Passion for onboarding and ramping new hires as quickly and efficiently as possible
• Ability to influence through persuasion, negotiation, and consensus-building
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Deep understanding of Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management and/or ERP software solutions preferred
• Understanding of the Construction Industry and Specialty Trades preferred

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.