Customer Success Analyst, Government

Job Title: Customer Success Analyst, Government
Job Location: Washington, D.C.

Predata is a predictive analytics startup that uses machine learning to uncover predictive behavior in publicly available web traffic data. Fortune 500 companies, government agencies, and leading financial institutions use Predata to anticipate events, improve forecasts, and make better decisions to address political, security, and economic risks. As a member of Predata’s Government Team you will work directly with our customers to support their use of the Predata platform. This position reports to the VP of Government and Corporate Markets.

Our Culture
We come from the worlds of technology, political science, and finance, and share a commitment to building the future of machine-augmented decision making. We celebrate people who take responsibility for solving problems and developing new ideas. We optimize for communication and collaboration rather than hierarchy. We believe in the importance of narrative-driven insight, and always try to see the human elements behind our data. We are mission-driven and motivated to find innovative solutions to important problems.

Primary Duties:

  • Be responsible for the success of users throughout the customer lifecycle, including training new users in the Predata system and providing close analytic and product support to current users

  • Demonstrate Predata capabilities to prospective clients, meeting with them both individually and in support of senior sales staff

  • Work with Predata’s Analyst Team to generate analytic products for clients and prospects and contribute to regular internal analytic workflows

  • Work with Predata’s Engineering and Data Science Teams to translate client requirements into product feature development

Qualifications:

  • Bachelor’s degree, preferably in International Relations, Economics, History, Political Science or other related fields

  • At least 2-5 years of professional experience in supporting clients in the national security space

  • Strong background in international affairs and familiarity with current geopolitical events

  • Teaching, tutoring, or training experience in both one-on-one and small group settings

  • Excellent verbal and written communication skills; ability to present and convey information that efficiently informs expert analyst users and drives actions

Compensation:
Competitive compensation package for the Washington, D.C. area coupled with a comprehensive benefits package that includes generous paid time off, health insurance, 401(k) plan, commuter benefit programs and gym benefits


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