Location: Philadelphia, PA
POSITION SUMMARY:
As part of Talent Acquisition, the Candidate Support Agent is responsible for assisting any prospective employee who calls into the organization looking for assistance in contacting a specific recruiter or hiring manager. This employee fields all inbound calls, e-mails, and general solicitor requests and inquiries, and directs them to the appropriate recipient within the organization
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job, and should not be considered as a detailed description of all the work requirements of the position. Power Home Remodeling may change the specific job duties with or without prior notice based on the needs of the organization.
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- Fields all inbound calls and e-mails and directs them to the appropriate recipients.
- Participates in ongoing training within the department.
- Assists in the training of new Power employees.
- Must be able to sit at a desk and speak on the phone for eight hours per day.
- Other duties as assigned from time to time.
CORE COMPETENCIES:
The Candidate Support Agent must have a vast knowledge of company sales initiatives andobjectives. This employee must be a skilled, organized, and resourceful individual with an innatecattention to detail and leadership skills. Must be able to work in a professional office setting.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor's Degree (preferred) or relevant work experience.
- Must have prior Contact Center experience.
JOB REQUIREMENTS:
- Ability to work Monday through Friday and the flexibility to work weekends.
- An articulate and professional demeanor.
- One year of professional customer service experience is preferred.
- Excellent communication, organization, and interpersonal skills.
- Highly ambitious with a competitive nature.
- Highly self-motivated and disciplined.
WORK ENVIRONMENT:
The Candidate Support Agent role has a hybrid schedule including in-office and remote work.
COMPENSATION & BENEFITS:
- Salary: $47,500
- Full benefits package, including medical, dental, life, disability, and pet insurance.
- 401(k) plan with company match.
- Health Savings Account.
- Subsidized Child Care Assistance with access to a network of high-quality childcare programs.
- Generous paid time off (PTO), including vacation and holidays.
- Flexible Paid Parental Leave (Both Maternity and Paternity).
- A robust people-first culture that promotes professional growth, collaboration, diversity, inclusion, belonging, and work-life balance.
- Opportunities to attend leadership development programs, industry events, and our annual company trip to Mexico.
- Complimentary access to on-site fitness center.
Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to recruiting@powerhrg.com