Operations Production Support Specialist II - Servicing Transfers - Midland
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Production Support Specialist II within PNC's Midland organization, you will be based within the PNC footprint (see posted locations).
The Financial Loan Services team is responsible for performing a detailed review of the promissory note, mortgage/deed of trust, loan agreements and other loan documents as well as servicing contracts to determine servicing requirements for the life of the loan. Applies product knowledge to administer high complexity commercial real estate loans. Work scope includes highest complexity loans and borrower or client relationships to include more contact and autonomy.
- Implement precise loan initiation practices in the servicing system, ensuring data is accurately recorded in line with the related loan documentation.
- Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, participants, multiple facilities, etc.
- Accurately interpret credit agreements, promissory note, etc in order to determine operational feasibility and maintain data integrity of servicing system of record
- Accurately interpret and implement servicing requirements from assumptions, loan extensions and other loan modifications.
- Research loan documents to capture all relevant prepayment/repayment requirements
- Ability to calculate prepayment penalties with a high degree of accuracy
- Calculate prepayment premiums and process payoffs in accordance with the related loan documents and servicing agreements
- Accurately calculate interest for specialized situations and update the servicing system accordingly
- Process advances, payoffs, rate changes, interest and fee calculations and other loan record maintenance related to these transactions as well as non-accrual and charge-off items
- Perform post-loan boarding quality control loan audits to ensure system accuracy and the proper legal documents have been received
- Conduct research necessary to address loan problems (data entry errors etc), resolve and communicate outcomes to appropriate parties.
- Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and in compliance with established SLAs
- May be responsible approvals related to processes and/or internal money movements and external disbursements.
- Effectively communicate verbally and written with both internal and external parties, which may include vendors, outside counsel, agencies, master/special servicers, and investors.
- Resolves non-compliant issues through written and verbal communication with both internal and external parties
- May assist in escalated borrower discussions related to interpretation and enforcement of related loan documents
- Provide leadership for technology initiatives, process improvement implementation and supports risk mitigation efforts communicating and coordinating with management as appropriate
- Test servicing system enhancements and upgrades against standard operating procedures and test scripts
- Perform quality control on completed products and communicates results to team members
- May own and manage one or more processes, supporting training and quality control of the work product of less experienced employees
- Ability to resolve issues effectively with minimal to no management guidance.
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• Track record of coordinating with external parties including lenders, special servicers, and vendors
• Experience calculation payoffs, boarding new loans, and processing modifications on commercial mortgages
• Exposure to Agency, CMBS, and pass through product types
• Facilitated requirement gathering, testing, and deployed new/updated technology solutions. Preferably related to workflow tools.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met while also providing training and mentoring support to the team.
- Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
- Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
- Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.
- Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Competencies
Accuracy and Attention to Detail, Business Process Design, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Life Insurance
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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