Position Overview
The description for the job posting is below:
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Card Fraud Strategy and Analytics Manager, you will be a part of the Enterprise Fraud - Act organization.
The manager will own the fraud mitigation plan for the card domain (Credit and Debit) and lead a team of analysts whose focus is to balance fraud loss with customer experience and business growth. Specific duties to include identifying and understanding fraud patterns, maintaining and proposing countermeasures, presenting findings to leadership/management, and growing a team of fraud analysts. Will be collaborating with partners in the line of business, the Enterprise Fraud Organization, operations, technology, modeling, legal, and other stakeholders. Must be comfortable working in a rapid pace environment due to the nature of the underlying work and potential loss that could be incurred.
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Skillsets include statistical and analytical capabilities with preference given to modeling experience as well as SQL (Toad, Python, SAS, R) specific to Hadoop, Oracle, and Teradata and techniques specifically working with very large datasets. Fraud experience and at least 2 years of management experience are strongly preferred.
Job Description:
• Manage and grow a team of fraud analysts
• Analyze data to identify and understand fraud patterns
• Work with stakeholders in PNC to balance fraud loss with client experience and business growth
• Maintain the fraud mitigation plan for the card domain
• Participate with industry groups and peers
• Collaborate with other EFO, security, technology, and product partners on comprehensive solutions
Job Description
- Manages a team of fraud data analysts. Oversees the performance of analytics to develop and maintain fraud strategies. Leads the implementation of fraud strategies and various fraud detection tools. Provides fraud analysis to support decision making across the company.
- Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends. Provides direction and sets priorities for the team. Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses.
- Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools. Works with external vendors on fraud model development, performance monitoring and implementation.
- Oversees the implementation of fraud strategies within the fraud detection tools. Socializes and gains approval for broad fraud strategy changes. Manages the monitoring of fraud strategy performance. Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs.
- Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests. Leads the development of analytical tools to manage common points of compromise testing, valuation and usage identification.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.
Data Gathering and Reporting - Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.
Emerging Technologies - Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.
Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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