Cloud Program Management Manager
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
As an Cloud Program Management Manager you will oversee the delivery of cloud programs and initiatives, ensuring that projects are completed on time, within budget, meeting the highest quality standards, and aligned with business requirements.
Responsibilities:
• Lead and manage cloud program delivery across multiple projects, ensuring that they are executed in alignment with organizational objectives.
• Develop and manage program schedules, budgets, and resources to ensure timely and cost-effective delivery.
• Act as the primary point of contact and provide regular program status updates, including progress reports, risks, and mitigation strategies.
• Facilitate communication between technical teams and non-technical stakeholders.
• Identify potential risks and issues throughout the program lifecycle, and develop mitigation strategies.
• Ensure that program objectives are met despite changes in scope, timelines, or resources.
• Ensure that cloud delivery aligns with the overall business objectives and technology roadmap.
• Drive the adoption of cloud technologies (AWS, Azure, Google Cloud, etc.) within the organization.
• Promote a culture of continuous improvement, identifying opportunities for enhancing cloud services and delivery processes.
• Implement and manage Agile methodologies such as Scrum or Kanban to ensure the team stays on track and adapts to changes in priorities or scope.
• Track progress through sprints, and lead stand-ups, sprint planning, and retrospectives. Regularly collect feedback from users, clients, and other stakeholders to iterate and improve the product.
Skills/Experience:
• Knowledge of ITIL and project management methodologies (e.g., PMP)
• Experience with DevOps practices, CI/CD pipelines, and automation tools
• Proven experience in managing program lifecycles and delivering cloud projects
• Experience with Scrum, Kanban, or other Agile frameworks
Technology :
• Cloud Platforms: AWS, Azure, & Google Cloud
• Experience with Confluence & JIRA
• Microsoft Office Suites (PowerPoint, Excel, Word, etc.)
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Certifications Preferred:
• Certification in project management (e.g., PMP, CSM, PRINCE2)
• SAFe Agile Certified
• AWS Certified Cloud Practitioner
• Microsoft Certified Azure Fundamentals
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy. No requirement for program size.
- Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
- Oversight and reporting for the overall program budget while working to ensure success of the program.
- Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
- Coaches and develops program managers. Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Client Counseling, Decision Making, Results-Oriented, Strategic Planning
Competencies
Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Life Insurance
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at PNC.