Client Success Manager (New York, Los Angeles)

What is the Role?

Place Exchange is seeking an upbeat, energetic, and self-motivated Client Success Manager to join the Client Success team and help cultivate relationships with our existing agency and advertiser partners as a strategic advisor. You will use your client service skills and knowledge of agency innerworkings to manage renewal business and identify opportunities that drive incremental revenue. You will use your communication and time management skills to track and resolve any client issues, communicate relevant updates, and successfully exceed client service expectations. The right candidate is energized by the opportunity to break new ground in establishing OOH as the next major channel for programmatic buyers and marketers. Experience working in an Account Management or Client Success role is vital, and experience with programmatic and/or programmatic OOH advertising is a major plus.

This is a fast-paced, detail-oriented, and varied role that is perfect for you to delve deep into the emerging programmatic channel of OOH. You should have outstanding interpersonal and customer service skills, and the ability to thrive in a team environment.  The role is located in NYC (2 days in the office, 3 days remote) or we will also consider candidates in Los Angeles (remote role).

Responsibilities

• Achieve Place Exchange’s programmatic advertising revenue objectives by managing relationships with a portfolio of existing agency partners
• Own a revenue target, inclusive of existing and growth opportunities, for a defined set of Place Exchange customers
• Continue to educate, consult, and update agency partners on Place Exchange’s programmatic value proposition, new offerings, and alignment with their business to renewal and incremental revenue
• Implement training and education efforts with wider agency teams
• Initiate and drive ongoing incremental revenue opportunities, sell through new products, conduct QBRs, and ensure Place Exchange maintains high visibility with partners.
• Act as the buy-side champion for our media owner partners, focused on growing partner specific and Place Exchange holistic revenues
• Work with Marketing to develop partner messaging, sales tools and supporting collateral for partner offering
• Deliver agency feedback to internal teams for consideration and improvements

What You’ll Bring

• 4+ years of experience working in account management or client success
• 4+ years of experience in the programmatic media space (buy-side or sell-side)
• Extensive familiarity with the ad tech ecosystem and key trends
• Experience working with demand side platforms (DSP) and supply side platforms (SSP)
• Proven track record of success driving revenue, farming existing business, and upselling
• Strong analytical base with experience with various business intelligence or reporting tools
• Strong oral and written communication skills to effectively present technical products to non-technical customers, and negotiate deals
• Collaborative, team-oriented working style

Compensation:

For those based in New York City, the expected compensation for this role at time of hire is a salary range of $75,000 - 95,000, plus bonus (based on level and performance), and stock options.  Exact compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers  as well as market benchmarks evaluated for the scope and responsibilities of the position and the location of the candidate. A candidate’s compensation will be based on the role and level they are hired for, which may be different than the role they applied for.  

Benefits of working at Place Exchange:

• Startup culture, focused on developing innovative solutions at a fast pace 
• Opportunity to own meaningful work streams and drive real impact for the business
• Comprehensive health benefits
• Commuter benefits
• 401k with match
• Equity incentives
• Generous time off: 20 PTO days, sick days, and Summer Fridays 
• Monthly cell phone and annual work-from-home stipends
• Place Exchange Gives Back program with charity donation matching
• Flexible hybrid work environment (2 days in office, 3 days remote/from home) 
• Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry
• Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

Who Are We?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels 

Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.  

At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.