Sr. (Lead) Process Engineering and Automation Analyst I (II)

Flexible Work Arrangement - HybridThe Sr. (Lead) Process Engineering and Automation Analyst is tasked with collaborating with business units within ITS and its partners to assess current processes, identify areas for improvement, develop and lead the implementation of both manual and automated processes. Additionally, the lead process engineering and automation analyst is responsible for optimizing resources, including cost and time, to enhance process efficiency, uncover automation opportunities, and devise innovative solutions to achieve desired outcomes.ITS Process Engineering and Innovation department is responsible for process improvement, automating manual processes where applicable and other IT functions. Some functions include but are not limited to:

• Collect opportunities for improvements and requirements from IT and business stakeholders to build work catalog of any process gaps and new ideas
• Process efficiency review and recommendations for improvement and innovation
• Identify areas where automation can improve processes efficiency with traditional platforms like workflows and integrations as well as new methods like agentic AI.
• Lead change management for the processes being implemented or modified to establish clear roles and responsibilities and ensure outcome requirements are met
• Develop process measurements to quantify improvement and demonstrate adherence to expected outcomes
• Efficient management of projects / initiatives to implement improvements
• Collaborate with matrixed IT and Business teams, including process owners and stakeholders, to implement changes

• Identify opportunities to improve processes and measurements of associated business value
• Assist project management team and department management in developing work plans, including scope, milestones, schedule, resources and deliverables, related to process improvements.
• Work with leaders to learn their business units and develop a deep understanding of their priorities and improvement needs.
• Use data analysis to ascertain the inputs that have the most impact on process performance
• Develop and track requirements, KPIs and other metrics related to improvement opportunities
• Develop value propositions, identify potential risks and opportunities associated with improvements and innovation
• Discover, document, track and resolve problems with processes in partnership with the team and process owners
• Regularly develop status reports regarding workgroup or project team progress
• General understanding of technology related to business functions

• Capable of handling multiple initiatives at the same time
• Process analysis and improvement
• Quantitative and qualitative analyses
• Effective collaboration techniques and customer focus

• MBA, Business Administration
• Scrum methodologies / Confluence experienceFamiliarity with or willingness to learn about agentic AI capabilitiesFamiliarity with automation techniques and tools like Ansible, Power Automate, Splunk, Robotic Process Automation, Halo, scripting and tool integrationKnowledge of infrastructure management and software developmentExperience with PJM operations, markets, and planning functions Experience supporting any of PJM CommitteesExperience with Visio, Jira and ConfluenceExperience with Lean Six Sigma or equivalent