Flexible Work Arrangement: HybridThe Operational Excellence department provides oversight and management for PJM's Operational Excellence (OpEx) program and Internal Controls program. Its primary goal is to enhance PJM's OpEx culture by fostering awareness, enabling collaboration, and facilitating the sharing of best practices and tools related to Continuous Improvement (including Human Performance Improvement, Event Analysis, Education, and Training), Innovation (Through Collaboration and Partnerships), and Data-Driven Decision-Making (Including Event Prevention and Metrics). The department also provides oversight for the Internal Controls Program and Governance, Risk, and Compliance (GRC) Tool management.Job Overview:The Sr. Analyst II, Lead Analyst, Sr. Lead Analyst is responsible for leading efforts to evaluate, design, implement, and maintain improvements to the existing controls framework and processes. This includes working closely with leads across the Compliance and OpEx division and PJM to manage a coordinated work plan to support the improvements and maintenance. Additionally, the role will support the planning and execution of each phase of the Governance, Risk, and Compliance (GRC) tool evaluation project.The ideal candidate will have a strong understanding of internal control frameworks, experience leading the evaluation, documentation, and implementation of new processes and improvements, and the ability to work cross-functionally to promote accountability and drive continuous improvement.This role is pivotal in ensuring compliance with regulatory requirements, supporting compliance risk management, improving operational efficiencies, and supporting PJM's culture of Operational Excellence.

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Essential Functions:Lead efforts to collaboratively evaluate, design, implement, and maintain improvements to the existing controls framework and processes with leads across the division and other areas of PJM such as Internal Audit, Enterprise Risk Management, Cybersecurity, Business Owners, and Leadership. Develop and maintain comprehensive documentation to support internal control efforts, and ensure all documentation is accurate, up to date, and aligned with regulatory requirements and organizational standards to facilitate transparency, audit readiness, and consistent execution. Actively participate in industry and regulatory groups to stay informed about emerging risks, evolving regulations, and best practices in internal controls and compliance. Share relevant insights and organizational experiences as appropriate to contribute to broader discussions, and serve as a representative of the organization in these forums, fostering collaboration and maintaining a strong understanding of the external risks and control landscape.The evaluation, design, implementation, and maintenance efforts include the following areas:

Risk Assessment and Control Evaluation
Control Development and Enhancements
Monitoring and Testing
Governance and Policy and Procedure Development
Communications, Awareness and Training
Collaboration and Stakeholder Management
Maintenance and Continuous Improvement

Support the evaluation, planning, and execution of each phase of the Governance, Risk, and Compliance (GRC) tool evaluation project to enhance the internal controls program. This includes coordination and collaboration with teams within the Division and across PJM.General Functions: The employee must demonstrate strong leadership and collaboration skills, with a proven ability to work effectively across cross-functional teams to develop practical and impactful solutions. They should be capable of translating strategic objectives into actionable work plans, managing timelines and resources efficiently, and driving initiatives to successful completion. A proactive mindset, results-oriented approach, and commitment to accountability are essential to consistently delivering high-quality outcomes.General Functions: The employee must be able to work independently and as part of a team on work assignments to support the department. These assignments will vary and include project coordination, process documentation, process improvement development, and collaboration across departments.General Functions: The employee must possess demonstrated abilities of effective analytical and reasoning capabilities, refined verbal skills, and presentation skills. Candidate must also possess the ability to effectively present information to peers, PJM management, PJM Stakeholders, and public groups.General Functions: The employee must be able to define problems, collect data, establish and analyze facts, determine possible solutions and draw valid conclusions.Characteristics and Qualifications:
Required:

Bachelor's degree in Engineering, Computer Science, Business Administration or equivalent work experience
At least 5 years of work experience with supporting:

Internal Control Program frameworks,
Knowledge of industry-standard control frameworks and best practices
Familiarity with regulatory and compliance requirements
Familiarity with compliance risk management practices
Project coordination
Process Improvement
Process Documentation
Quality Assurance
Controls Testing and Monitoring

Experience developing and managing control frameworks and processesAbility to communicate effectively with management, peers, and customersAbility to communicate effectively through written and verbal skillsAbility to produce high-quality work products with attention to detailAbility to visualize and solve complex problemsExperience leading teamsExperience writing process documentationExperience with implementing process improvementsAbility to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Preferred

MBA degree in Business Administration or Information Systems
Experience with supporting a controls program in the Electric Utility Industry or a similar relevant industry
Experience in the creation of an organizational controls program
Experience supporting a Governance, Risk, and Compliance (GRC) Tool
Experience supporting and managing a GRC tool
Experience with PJM Operations, Markets, Planning, and ITS functions
Experience with PJM's internal systems, business process, and tools
Experience with PJM's regulatory and governing documents
Experience supporting PJM stakeholder Committees

Sr. (Lead) Analyst II

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