Platform Support Lead

Job Title
Platform Support Lead

Job Description

Platform Support Lead - Cambridge, MA

We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:

• Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.
• Resolve customer support cases based on SLAs - role is expected to be hands-on beneath building up the L2 team.
• Establish effective communication structures and feedback loops between L1, L2 and L3 support to provide best-in-class service experience.
• Continuously improve the support processes
• Support establishing DevOps ways of working in collaboration with 3rd level support teams.
• Continuously Identify, improve automation, and cost opportunities.
• Drive proactive monitoring capabilities.
• Involved in planning and release of updates to the platform.

You're the right fit if:

• Bachelor's in engineering (or comparable)
• 8+ years' experience in IT.
• Fluent in English both verbal and written.
• Experience in the healthcare domain

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA .

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.