Inside Sales Manager

Job Title
Inside Sales Manager

Job Description

Job title:
One sentence description of role

Your role:

• Monitor and manage call volumes to ensure appropriate resources are staffed to provide coverage during business hours for our customers.
• Collaborate and distribute pro-active call targeting lists to inside sales representatives.
• Review and approve time cards of inside sales representatives before required sign-off deadlines.
• Meet or exceed KPI's and objectives set by the business relevant to quota, customer satisfaction, and account growth.
• Interview, train, coach, and train new inside sales representatives.
• Create and present monthly business reviews of team performance to the inside sales leadership team.
• Create a collaborative environment driving communication with inside sales representatives and their aligned outside sales representative if applicable.
• Monitor and report attendance issues of inside sales representatives.
• Responsible for account alignment and assignments to ensure all territories have adequate coverage.
• Coaches team members on general selling skills, upselling, and cross-selling.
• Perform audits on phone calls (live & recorded) and provide real-time coaching feedback.
• Ability to provide daily direction to 10-15 inside sales representatives.
• Participate in continuous improvement initiatives that improve overall customer satisfaction and productivity.
• Act as a subject matter expert related to technology, products, and services.
• Share best practices across the teams.
• Monitor calls of each inside sales representative to ensure quality standards are met.
• Perform process audits to ensure the standard process is compliant.
• Responsible for forecasting funnel, overall sales projections, and collaborating with quota setting.
• Utilize Salesforce or other CRMs to perform territory analysis and provide direction to team members on outbound account strategic focus.
• Analyze sales funnel and assist with driving deals to closure.
• Conduct daily management meetings and promote a continuous improvement culture.
• Collaborate with cross-functional departments such as Customer Service and Credit & Collections to resolve customer issues and improve satisfaction.

• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
• 5+ years of prior work experience as an Inside Sales Supervisor or Manager.
• Advanced skills with Microsoft Office Suite: Word, Outlook, Excel, and Powerpoint.
• Hands on experience with a CRM such as Salesforce
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Strong analytical, organizational skills, coaching, and performance management
• Experience with forecasting and quota setting a plus.
• Ability to lead and motivate a team to achieve objectives.