Customer Project Manager ( Medical Imaging Systems/Construction) - Western NY

Job Title
Customer Project Manager ( Medical Imaging Systems/Construction) - Western NY

Job Description

Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work. This position covers the Western New York State region.

Your role:

• Owning each project and acting as the primary liaison between assigned customers and Philips "back room" organizations for each assigned project/order
• Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream.
• Gathering information and providing back to the customer to answer customer requirements and questions, to include site drawings, technical specs, etc.
• Coordinating with Philips teams to ensure required resources are in place to execute and complete each project
• Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries.
• Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track.
• Ensuring customer site readiness for installation of Diagnostic Imaging systems.
• Forecasting revenue timing for assigned projects.
• Achieving revenue target within an assigned area or group of projects.
• Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
• Assisting Sales with Order Acquisition.

• Demonstrated track record of project management experience; PMP certification preferred.
• Minimum 5 years related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
• Bachelor's degree in construction management, project management, engineering or related field preferred.
• Willingness to travel up to 80%. Travel required within assigned zone around Western and Central New York State
• Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
• Exceptional written and verbal communication, presentation, customer service and conflict resolution skills.
• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
• Ability to manage own work, meet deadlines and accomplish objectives through others without supervision.
• Excellent time management, analytical and listening skills.
• Demonstrated effective problem-solving skills.
• Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
• Ability to manage a flexible work style and adapt to customer requirements.
• Willingness to meet customer-specific mandates such as vaccinations and or screening tests
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

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