Risk SR Associate

Overview

The Advanced Collections Risk Sr Associate is a strategic role tasked with the key responsibility of mitigating PepsiCo's financial exposure resulting from defaulted accounts. The Risk Sr Associate is responsible for the collection of outstanding debt from the existing customer base and all other aspects of collections, including resolving customer billing and account issues, correcting payment misapplication, managing account portfolios, and other duties assigned by management. This position will also partner with various internal and external teams to suspend deliveries, drive root cause resolution, and resolve account balances timely and effective manner.

Responsibilities

• Accurately manage and prioritize a revolving portfolio of defaulted and distressed accounts with aggressive daily communication attempts
• Actively monitor reports and initiate daily contact with customer base to quickly resolve overdue balances by phone and email
• Utilize all available resources to identify alternate contact methods for evasive customers
• Ensure accurate documentation of collections efforts and customer contact information
• Negotiate/document payment plans and monitor repayment schedule adherence
• Analyze and resolve chargebacks, short pays, and pricing discrepancies with the appropriate internal and external business partners
• Perform as primary owner of root cause resolution for all customer exceptions
• Maintain confidentiality of sensitive financial & proprietary information
• Take ownership and deliver against both personal and team goals
• Drive self-improvement and continuous learning
• Demonstrate initiative for expanding own skill set and knowledge of business.

• The expected compensation range for this position is between $50,600 - $75,950 based on a full-time schedule.
• Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

• 2-5 years of experience in B2B default collections
• Demonstrated negotiation and influencing skills
• Excellent written and verbal communication
• Demonstrated ability to work in a past paced environment with shifting priorities.
• Results oriented with a demonstrated ability to work independently and within the team to execute against established goals with little supervision.
• Extremely high level of attention to detail and superior organizations and time management skills
• Analytical and problem-solving skills with the ability to think outside the box
• Proficiency in MS Office applications

• 4 Year Degree in Business, Finance, or Accounting
• FDCPA, CCDS or similar certification
• Prior experience with C2C, Get Paid, Oracle, SAP, Business Objects