Overview
The Chain Resolution Coordinator is the primary liaison for our delivery locations. His or her role is to reduce aging and drive cash flow through accurate and timely root cause resolution of customer exceptions on high volume accounts (>50K lines) by identifying and resolving netting, pricing, and quantity discrepancy trends using MS Excel and SAP S4Hana.
Responsibilities
- Serve as primary contact for delivery partner locations, communicating through S4Hana tool using defined list of comments and actions
- Possess analytical skills to resolve large volume of reason descriptions, across a wide variety of disputes/inquiries (listed below) using intermediate MS Excel and pre-built reports from SAP
- Gain strong understanding of workflows to and business process to effectively manage work
- Independently pull and prioritize daily case work from pre-defined tools and reports
- Manage large volume of case work, across a wide variety of dispute issues, with some support
- Research using S4 Hana, customer remit, and internal/external documents to resolve disputes including (but not limited to): Pricing, Missing Payments, Missing Invoices, Missing DSD, Unauthorized Product, quantity discrepancies, and misapplied payments
- Partner with internal teams to achieve root cause resolution of customer exceptions to drive reduction in overall case volume
- Maintain complete and accurate documentation within SAP and external trackers (for example, in Excel)
- Meet set Service Level Agreements, Productivity, and Quality Goals
- Recognize and raise visibility to reoccurring discrepancies and billing issues
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Teamwork:
- Achieve monthly team objectives/goals
- Actively participate in teamwork and committees
- Provide cross team support to drive business results
- Share best practices and provide ad hoc assistance to ensure customer and field satisfaction
- Provide analysis and feedback to internal/external teams
Individual Development Plan:
- Drive career growth & knowledge
- Come Prepared to discuss ideas and provide process improvements to coaching sessions
Compensation and Benefits:
- The expected compensation range for this position is between $42,000 - $50,000 based on a full-time schedule.
- Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
- In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Qualifications
- 1 to 3 Years Relevant Experience
- High School diploma
- Curious, self-driven, and results-oriented
- Advanced Excel (Pivots, formulas)
- Ability to work fluently in other MS applications (Outlook, Word, Excel)
- Strong team and organizational skills
- Highly effective interpersonal and communication skills (written, oral)
- Well-developed analytical and problem-solving skills
- Knowledge of A/R Software
Preferred Qualifications:
- Two- to four-year Degree in Business, Finance, Accounting, or Economics
- Prior experience with SAP S4Hana or other SAP version
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement