Meet Our Team:
We are the face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with Pega technology and services. You will be working technically rich challenges from the clients across the globe.
Picture Yourself at Pega:
The Technical Support Engineer (TSE) is a key technical role within Global Client Support (GCS) for clients to address technical concerns. This position develops client satisfaction and loyalty by providing superior support services for Pega's products.
What You'll Do at Pega:
The TSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our clients' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.
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Who You Are:
You enjoy solving problems and puzzles. You are curious and love to learn. You would prefer a role that is technically diverse in nature allowing for new challenges and a strong learning curve. You would like to work in a global, progressive software company. You love working directly with customers. You are an independent thinker and a good team player.
You have demonstrated customer-facing skills including expectation management, communication skills, information management.
Role requires the applicant to be a citizen or permanent resident
You are open for a hybrid work arrangement, team works from office 2 days a week on Mondays and Fridays
What You've Accomplished:
• 2 to 3 years of Core Java Software Application Development/ Pega development along with maintenance and troubleshooting experience.
• Experience with Tomcat or equivalent.
• Working knowledge of PostgreSQL or equivalent.
• Strong analytical and problem-solving skills, and debugging experience.
• Experience working with Core Java, Memory management and J2ee concepts.
Pega Offers You:
• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 20400