No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.
Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Position Summary
The Product Specialist performs ongoing support for the Vendor Management team throughout the vendor and product lifecycle. They assist with the launch and post-launch support of vendor products and processes with a commitment to creating the best possible experience for our vendors, partners, and internal teams. The Specialist collaborates with and shadows the Vendor Analysts during new vendor onboarding projects and existing vendor management projects.
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Essential Responsibilities (includes, but is not limited to):
- Partners with Vendor Analysts to create and update SKUs, pricing, deals, and promotions.
- Troubleshoots ordering, provisioning, and API integration issues identified or escalated by Sales, Service Delivery, and our Partners.
- Shadows new vendor onboarding projects, learns and understands new product features, dependencies, and quote-to-cash processes to serve as process SME post-launch.
- Runs audits of and makes updates to vendor and product process documentation and knowledgebases.
- Participates in and coordinates alignment meetings to identify product and process pain points across departments.
Ideal Skills, Experience, and Competencies:
- At least one (1) year previous work experience in project management or business analysis.
- Detail oriented and willing to execute daily tasks and projects related to products, pricing, process, and API troubleshooting.
- Exceptional verbal and written communication skills with the ability to communicate with all levels of the business, including leadership.
- Ability to be a goal-oriented, self-starter who can prioritise activities to achieve results in a rapid growth, changing business atmosphere.
- Familiarity with project management tools will give you bonus points (e.g., Wrike, Jira, Asana, Postman).
Well here are a few points of how we value our greatest assets:
- At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! AND YES, the 2 weeks are available from your first day!
- In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens, and also for tax time too!
- Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
- Connecting with our community is important - which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.