Resident Engineer - Cortex XDR

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel. The RE will serve as the technical expert on executive-level project teams within the customer providing technical direction, interpretation, and alternatives. The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.

Your Impact

• Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks
• Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
• Build custom security policies and application signatures
• Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
• Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
• Work with sales account team to help formulate technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

Qualifications

Your Experience

• 5+ years of IT-related experience
• 3+ years of cyber security-related experience
• Self-driven with ability to work autonomously
• Excellent written and verbal communication skills in Japanese as this position is required to work with Japanese-speaking clients on a daily basis - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms to Sr leaders and technical peers
• Possess ability to read / write in English is mandatory - verbal communication in English is strongly preferred
• Required strong experience deploying and managing endpoint security products
• Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)
• Required strong experience with endpoint security. (Antivirus, EDR, DLP)
• Required experience with SOC operation (Malware analysis, Log analysis, Threat intelligence)
• Required experience with SOC automation (managing alert, automated playbooks)
• Detailed understanding of SIEM, log analysis and correlation analysis
• Ability to effectively manage many different tasks simultaneously
• Proven project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.