Dir, Technical Writing

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

As a leader on the Prisma Cloud Technical Documentation team, you'll be leading a team of writers, giving feedback, driving process improvements, and collaborating internally to ensure that we deliver content on time and at high quality. In addition to being a coach, you'll also be actively writing documentation for releases, identifying and resolving documentation issues to drive accuracy and usability, and finding ways to help customers adopt the product more easily to secure their cloud deployments. 

Your Impact

• Become a core member of the Tech Docs team who advocates for writers and builds supportive relationship with cross-functional team members
• Mentor writers and help them develop the skills to produce high-quality documentation
• Develop relevant content, tools and processes to streamline the onboarding for our writers and intake process for documentation requests with our Eng, PM and field stakeholders to enable a better customer experience
• Track and manage multiple projects across the team in a fast-paced environment - When tracking and coordinating projects, you communicate project goals, dependencies, and deadlines to all stakeholders - You like to make sure that everyone is working with the same information, you work towards building consensus, and you set expectations effectively
• Identity and address feedback on content on a regular basis to constantly improve customer experience
• Meet our users’ needs not only today, but tomorrow as well - Leverage your critical-thinking skills and ability to anticipate what’s next so that we can deliver a best-in-class content experience

Qualifications

Your Experience

• BA/BS or equivalent experience or equivalent military experience required
• 10+ years as a technical writer, with at least 5 years leading writing teams and experience planning and managing complex projects
• Experience researching and writing excellent documentation for a SaaS service in the public cloud (e.g., AWS, GCP, Microsoft Azure), and are enthusiastic in writing about cloud-computing and/or  security
• Knowledge of security and its relevance in the public cloud, and are enthusiastic in writing about cloud-computing, or security for cloud native technologies
• Adept with team collaboration and release tracking tools (Jira and Confluence,
  G Suite tools)
• Experience with topic-based writing (AsciiDoc, DITA or XML authoring)
• Solid working knowledge of  source control tools (Git), API documentation tools (Swagger/OpenAPI), video tutorial creation (Camtasia)
• Excellent communication skills, and experience collaborating with internal customers and stakeholders
• Experience reviewing content and performing developmental edits to help the team deliver content more clearly, concisely, and accurately
• Hands-on with the products, and you can empathize with the challenges our customers face
• Ability to grasp new technologies quickly, prioritize, and juggle multiple responsibilities

Additional Information

The Team

To stay ahead of the curve, it’s critical to know where the curve is and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.

This team provides the behind-the-scenes support for our products by being a source of information for our Systems Engineers, staying on top of the environment we sell in and helping to implement technical solutions based on our clients' feedback and needs. As threats and technology evolve, we stay ahead to accomplish our mission. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $160,300/yr to $259,250/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. 

Please note that we will not sponsor applicants for work visas for this position.