Programmatic Customer Success Manager

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. 

 

Outbrain is seeking a results-driven, self-starter with experience running campaigns on some of the largest DSPs including: DV360, Yahoo, Xandr and TTD. The ideal candidate is proactive, agile, and committed to driving performance and creating new business opportunities by using analytical and problem-solving capabilities to ensure flawless campaign execution. You’ll work closely with the Sales team to help lead the success of our clients' programmatic campaigns and provide thought leadership on deal strategies and optimizations. You’ll build strong relationships and establish clear lines of communication with large agency clients, brands, and internal staff members.

 

What you’ll bring

• Experience supporting or working directly with brands and agency clients - Major advantage
• 2 years of experience running campaigns on large and known DSPs (such as DV360, Yahoo, Xandr, TheTradeDesk, and more) - Major Advantage 
• 2-3 years of client-facing account management with an understanding of digital marketing and the digital landscape.
• A go-getter attitude. You’re hungry to achieve revenue goals via upsells and renewals.
• An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
• An optimistic attitude, strong passion for your work, intellectual curiosity and ability to positively influence your peers.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Excellent storyteller & communicator. You’re proficient with presentation software & comfortable presenting data-driven stories and recommendations internally and externally.

 

Day in the life:

• Support US business team to improve and increase activity around Programmatic buying of Outbrain inventory.
• Act as the “programmatic ambassador” for internal and external stakeholders while maintaining a deep understanding of programmatic campaign execution, Outbrain’s programmatic offerings, and programmatic best practices
• In your first month, you should find your bearings, begin to grasp the Outbrain products and start to build key internal and external relationships. You should feel comfortable navigating our internal systems and will start communicating with clients. You’ll be responsible for the planning, implementation, reporting and optimization of campaigns.
• After three months, you’ll be the day to day contact for your clients, helping them achieve their KPIs and developing data-driven optimization strategies. You will be recognized for campaign successes and own failures.
• When you finish up your first year, you’ll be an essential member of the customer success team, substantially contributing to the team’s success by managing the daily workflow for your client accounts.

 

More than Snacks:

• Brand new NYC office in the Flatiron district with a flexible hybrid working model (3 days a week in office)
• Generous vacation package and unlimited sick days
• Become part of our success with our equity program
• World class healthcare options that are partially covered by Outbrain above benchmark (Medical, Dental, Vision, and Life Insurance, 401K Plan with Matching)
• Opportunities to join our mentorship program and inclusive Employee Resource Groups
• Full access to our SmartBrain educational platform
• Global Onboarding Experience

 

 

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account! 

 

The annual base pay range for this position is $85,000-$95,000.00 not including on target earnings. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to salary, you may be eligible for an equity package, as well as our competitive benefits and perks to support you and your family as part of Outbrain's total rewards package.