Associate Product Operations Manager

Hi, we're Oscar. We're hiring an Associate Product Operations Manager to join our Product team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare. The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated. 

Oscar’s work in tech spans several areas: building innovative consumer experiences, technology and infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations and processes, and lots more. 

In this role, you will work in our Payments Infrastructure domain. Payments Infrastructure builds tools and applications to facilitate Oscar clients and internal teams' execution of payments. You will work closely with Product, client teams, finance and payment vendors to to build highly stable, performant, and scalable systems which allow our clients to self-serve payments processes.

As an Associate Product Operations Manager, you will work in partnership with a team of Product Managers, Engineers, Data Scientists and/or Designers to ship products more efficiently, serving as a critical partner to Oscar’s mission to use technology and design to refactor healthcare. You will serve as an expert within a specific domain and own operational processes and work with leaders and stakeholders to identify opportunities for operational improvements within your domain.

You will report to a Senior Manager, Product Operations.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency: 

The base pay for this role is: $98,400 - $129,150 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities

• Build and maintain effective relationships with Product Management, Design, Engineering, Data Science and other stakeholders to deliver on department programs and objectives. 

• Understand key development and/or planning processes to assist in the design of best practices, policies, automated procedures and technical standards to improve efficiency and quality.

• Implement process changes on a prioritized basis. 

• Partner with management and/or aligned stakeholders (Product Manager, Data Scientist and/or Engineer)  to analyze data and workflows to determine opportunities for process improvement.

• Create and maintain documentation to make processes sustainable and scalable.

• Apply project management strategies to ensure tasks are completed timely and risks/delays are surfaced proactively to manager and stakeholders. 

• Execute on product delivery processes within scrum teams and administer key tech-wide tools and processes as needed based on business demands, and in accordance with business direction.

  • Product delivery processes may include: facilitating internal communications around project status, feature launches and dependencies, working with stakeholders in Product Management & Engineering to specify test and acceptance criteria for manual QA testing, including documenting test plans & scenarios and owning bug/issue triage and resolution, and ensure that bugs are escalated and triaged appropriately.

  • Administering key tech-wide tools and processes may include: facilitating internal communications to solicit feedback, socialize solutions and gain buy-in before implementing changes, owning tool administration related to aligned domain, including recurring maintenance activities, issue triage and resolution and roll out process changes to impacted stakeholders, including communications and trainings.

• Compliance with all applicable laws and regulations.

• Other duties as assigned.

Qualifications

• 1+ years of experience in project management, data, healthcare, strategy or consulting. 

• 2+ years of that experience involves working directly with engineers and designers.

• 2+ years of experience with common project management tools such as Jira or Monday.com. 

Bonus Points

• 4+ years of work experience in a cross-functional role in technology or operations, with an emphasis on designing and implementing process improvements.

• Experience with payments technology and/or fintech experience.

• Experience synthesizing complex issues/scenarios for various non-technical stakeholders.

• Experience working with healthcare and/or insurance data, analytics and reporting.

• Ability to digest and evaluate complex and large data sets.

• Knowledge of how to develop dashboards and working with Looker or other business intelligence/data visualization tools.

• 1+ years of experience with SQL, R, and/or Python. 

• Ability to query, manipulate and analyze data and relational data models demonstrated by 2+ projects leveraging SQL, R and/or Python.

• Experience managing relationships with third party vendors.