Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Patient Services Representative performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.
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Location: 1721 N Lee Trevino Dr, El Paso, TX 79936
Work Schedule: Monday-Friday from 7 AM - 8 PM and Saturday-Sunday from 8 AM -6 PM, 40 hrs/wk. Must be able to work all shifts on a rotating schedule.
Primary Responsibilities:
- Prepares weekly reports including documentation for management regarding the status of appointments and general patient information
- Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
- Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
- Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
- Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
- Completes a monthly membership report to review new members and to check for patients that are not reachable
- Coordinates with customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
- Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
- Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department if applicable
- Ensures patients are scheduled in a timely manner and or re-schedule as needed
- Focus on Quality and assists with Band 1-3 patients