Patient Financial Services Representative - Cuyahoga Falls, OH

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Interacts with patients to address a variety of patient billing inquiries and assists with resolution. Responsible for patient accounts and collection; ensures appropriate customer service interactions and excellent customer service.

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM including the flexibility to work the first 90 days onsite every day. It may be necessary, given the business need, to work occasional overtime. Employees are required to work some days onsite and some days from home.

We offer 2 weeks of paid on-the-job training. The hours of training will be 8:00 AM - 5:00 PM CST from Monday - Friday.

If you are within commutable distance to the office at 2750 Front St, Cuyahoga Falls, OH, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Interacts with patients and internal departments to address patient billing inquiries and ensure proper resolution
  
• Verify insurance eligibility, initiates payment arrangements, generates itemized bills when appropriate and addresses unpaid and overdue balances
  
• Analyzes and follows up on patient account balances, correcting information, billing or rebilling of insurance carriers as needed
  
• Works patient accounts, credits and denials, under payments, correcting and re - billing COB / no coverage denials in an efficient and timely manner
  
• Collects payments, post appropriate discounts and adjustments to patient accounts
  
• Follows all customer service protocols when working patient accounts
  
• Assures appropriate and timely documentation of all account activity. Work with bad debt vendors on patient issues and concerns
  
• Understands and adheres to all patient account policies of Premiere Medical Resources

Population Specific Competency

• The incumbent will have the ability to effectively interact with populations of the patient (and his or her representative) with a sensitivity to the communication needs (other language, deaf or blind) and with an understanding of their needs for self - respect and dignity

Commitment to Service Excellence

• Committed to providing exceptional service to patients, visitors and internal / external contacts
• Strives to provide the highest level of patient satisfaction with each interaction
• Committed to treating co - workers with respect and dignity
• Ensures a consistently positive experience for all patients, employees, and visitors

Attendance and Punctuality

• Adheres to the hospital attendance policy and will make every effort to consistently be punctual when reporting to work and during daily activities

The above stated duties are intended to outline those functions typically performed by the incumbent in this position. This description of duties is not intended to be all