Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Schedule: Monday to Friday, 8 AM- 5 PM
Location: Onsite - 3434 Saratoga Blvd, Bldg 2 Corpus Christi, TX 78415
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Primary Responsibilities:
- This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics
- General clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments
- Greets patients as they arrive and manages 15-minute wait time
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Manages medical records and fax inbox
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs
- Quality metrics driven- PML management
Skills:
- Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
- Independent problem identification/resolution and decision making skills
- Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
- Strong communication and inter-personal skills
- Excellent written, verbal and communication skills
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ year of customer service experience
Preferred Qualification:
- Bilingual in Spanish/English