Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Equipment Services Technician coordinates with the Automation team in supporting and optimizing mail order pharmacy throughput and minimizing downtime through the scheduling and completion of routine maintenance, troubleshooting, repair and process improvement strategies. The Equipment Services Technician is also responsible for the completion of planned maintenance for the department and automation equipment readiness. Primary Responsibilities:
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- This is a hands-on position that requires solid debugging and troubleshooting skills within Electrical, Mechanical, Pneumatic and PLCs
- Install, setup, troubleshoot, and maintain various mail order pharmacy equipment and prototyping/testing new improvement projects
- Ability to troubleshoot/repair/replace faulty electrical components such as: Motors, relays, switches, servos, VFD, and other sensing devices
- Effectively maintain programming, troubleshoot, determine root causes of failure and perform corrective actions
- Maintain and repair all of the automation dispensing equipment to operate at optimum throughput and minimum downtime
- Maintain and track records on all PMs and maintenance work orders
- Ensure to maintain adequate inventories of spare parts, tools and supplies to support production equipment
- Record completed work order and parts used within the Computerized Maintenance Management System (CMMS)
- Provide support to the Automation team in finding solutions to complex problems
- Work with Engineering AES Supervisor and production Leadership in prioritizing maintenance activities and improvement projects to minimal impact production goals
- High proficiency with problem solving and communication skills
- Work in collaboration with engineering and production leadership on all equipment related issues
- Report to upper management on equipment condition and status per down call protocol
- Decisions are guided by policies, procedures and business plan
- Comply with safety regulations and maintain clean and orderly work areas
- HS Diploma or GED
- 5+ years of experience
- 5+ years of experience in the repair, troubleshooting, and maintenance of an automated manufacturing or distribution line
- Experience with control logic such as Allen-Bradley/Rockwell Software PLC, HMI, RSLogic500/5000, and Studio 5000
- Experience with 3-phase 480 volts industrial electrical systems, electrical wiring, electrical conduit and motor control circuits
- Experience with maintaining work orders, parts inventory, hours, etc. with computerized systems such as CMMS or SAP
- Proven ability to troubleshoot electrical/mechanical/pneumatic issues when they occur on the line including, but not limited to, installation, diagnostic, calibration, maintenance/repair of equipment and electronic devices
- Demonstrated ability to perform this role in an office setting or other company location
- 5+ years of experience with electrical, mechanical maintenance experience within industrial, manufacturing, or automated fulfillment center industries
- 5+ years of experience working in high volume, multiple shifts, Repacking/Manufacturing environment
- Experience in the following processes: Descrambling, Labeling, Pill Filling, Capping, Weighting, Sorting, and Packaging
- Beckhoff PLC experience
- Experience with Automated Conveyor Lines
- Experience with eMaint CMMS
- AC/DC motors and motor controls experience or knowledge
- Knowledge of equipment maintenance program, policies/procedures