Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Want more jobs like this?
Get jobs in Las Vegas, NV delivered to your inbox every week.
Hours: This position is full-time (40 hours/week). Monday through Friday, between the hours of 8:00am to 4:30pm. May be asked to float to other practices as needed.
Location: 888 S RANCHO DR, First Floor, Las Vegas, NV 89106 (Radiology office)
Primary Responsibilities:
- Provide exceptional service to all customers
- Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in APM and update as necessary
- Collect appropriate co-pays and adhere to all cash handling policies
- Schedule appointments as necessary, verifying correct visit type and primary care provider
- Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
- Work with back office staff to ensure smooth patient flow
- Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
- Process incoming films/CD’s and returns. Utilize computer system to track location of film/CD files and documentation. Process release forms and prepare for Loan out. Ensure that all released have a finalized report. Print hard copy digital images and burn CD of digital images for patients or requesting facility. Assist with file room duties as assigned
- Ensures request for outside images are processed and followed up on in a timely manner
- Mail out imaging results to providers
- Rotates within Imaging Departments to include satellite offices, as needed, reliable transportation is required
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas