Oakland Psychological Clinic of Michigan (OPC) is an outpatient mental health and substance abuse clinic serving children, adolescents, adults, couples, families, and the elderly with eight convenient locations in Southeastern Michigan.
As an Associate Patient Care Coordinator, you will be responsible for providing support to clinical staff and patients. This is a center-based front office position. You will greet patients entering the center to check in and assist them with checking out at the end of their visit.
Location: 33300 5 Mile Rd. Livonia, MI
Schedule (16 hours): 2 8-hour shifts per week (likely Tuesday & Wednesday). Schedule to be determined upon hire.
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Primary Responsibilities:
- Provide reception and clerical support in the clinic’s front office
- Ensure all locations are welcoming and adhere to brand guidelines
- Assist patients with the check in and check out process; review each patient’s chart prior to appointment and ensure consents and insurance verification are complete
- Collect and upload insurance cards and identification
- Assist with onboarding new patients, help patient’s access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
- Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
- Assist in updating and/or schedule existing patient appointments and internal referrals with providers
- Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
- Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
- Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
- Schedule client appointments
- Collaborate with Patient Access Center
- Assist management of provider onboarding & offboarding
- Support provider ticket & claims completion
- Scan mail, order supplies, report building & maintenance needs, provide access to technicians/vendors, and assist local staff using business equipment
- Secure patient information and maintain patient confidentiality
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.