Sr Quality Analyst I On-site, Bangalore
3+ months ago• Bangalore, India
The Senior QA Analyst is a leader in maintaining document quality and operational efficiency. This position manages the formatting QA queue, oversees template compliance metrics, and mentors junior QA analysts. The Senior QA Analyst drives continuous improvement of internal processes through governance, training, and insights based on consultant document performance data.
How you'll make an impact
- Manage the QA formatting queue, balancing urgency, volume, and analyst availability.
- Oversee adoption and compliance of deliverable templates across the Services organization.
- Lead updates to SOPs and quality assurance documentation, incorporating best practices and feedback.
- Analyze and report on consultant quality metrics (grammar, formatting, adherence to templates).
- Partner with QRM leadership to identify training needs and propose solutions for common formatting issues.
- Coach and mentor Associate QA Analysts and QA Analysts, providing feedback and supporting development.
What we're looking for
- 4-7 years experience in editing, technical writing, or document quality assurance Required
- Proven ability to lead process improvements and manage workflows. (Proficient proficiency)
- Strong organizational and project management skills. (Proficient proficiency)
- Advanced knowledge of Optiv style guidelines, macros, and deliverable expectations. (Advanced proficiency)
- Ability to communicate effectively with stakeholders across levels and departments. (Advanced proficiency)
- MSOS - Microsoft Office Specialist Required
- Certified Associate in Project Management (CAPM) Preferred
- Certified Professional Technical Communicator -STC Preferred
- Lean Six Sigma Certification-IASSC Preferred
- ASQ Certified Quality Improvement Associate (ASQ CQIA) Preferred
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What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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Client-provided location(s): Bangalore, India
Job ID: Optiv-2024-11934
Employment Type: FULL_TIME
Posted: 2025-03-13T13:21:21
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
Parental Benefits
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Unlimited Paid Time Off
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Financial Counseling
- Performance Bonus
Professional Development
- Leadership Training Program
- Tuition Reimbursement
- Access to Online Courses
- Promote From Within
- Mentor Program
- Lunch and Learns
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program