About Opendoor
Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
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About the Team
As a Team Manager, you'll manage and run your team's daily activities. You will be responsible for managing defined KRAs and KPIs. You will also be responsible for mentoring and nurturing your team members. You will also be responsible for liaising with US counterparts and the team in Chennai.
Role Responsibilities:
- Own your team's performance, constantly finding ways to drive better process and performance amidst rapid scaling
- Work closely with stakeholders on increasing process efficiency
- Monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
- Manage team performance
- Manage team shrinkage and make sure we are hitting our daily goals
- Mentor team members for personal and professional growth
Skills Needed:
- At least 2 years of experience handling a team with a proven track record of managing metrics
- Experience working in a metrics driven process
- Experience managing stakeholders and cross functional communication
- Experience in quality management, calibration, and reporting
- Proficient in Google Workspace and Microsoft Office
- Ability to adapt to a fast-paced, ever changing work environment
Bonus Points If:
- Demonstrated success in exceeding performance metrics while leading a team.
- Proven ability to thrive in a data-driven environment, consistently meeting or exceeding KPIs.
- Strong track record of effectively communicating with stakeholders across various departments.
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More About Us
To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.