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Nubank

InfraOps Engineer

Mexico City, Mexico





About Us


Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page.







InfraOps Engineer


We are looking for a Infrastructure Operation (InfraOps) engineer with experience in delivery and operation of IT infrastructure for small (US$10M/ >1000VMs) servers Infrastructure in private clouds (VMware &/OpenStack) and in Public Clouds (AWS, Azure, Google Cloud) delivering automation at the operational level and also for the monitoring of infrastructure who has participated in the project HLD/ LLD, hardware, IaaS, PaaS, SaaS installation, application commissioning, network integration, interoperability tests, acceptance tests procedures. (ATPs).

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Experience in Operation & Maintenance during the commercial stage in large IT infrastructure for production environments using Linux and working also with the infrastructure network, storage and virtualization with a DevOps culture and SRE approach.

Responsible for services SLO and system availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.


Why is InfraOps important to Nubank?


Just like Nubank is customer-focused, our InfraOps team also aims to offer the best experience and solutions for all everyday issues and tasks. And who are InfraOps’ customers? All Nubankers.
Our InfraOps team is responsible for delivering automation at the operational level and also forthe monitoring of infrastructure. We work directly to make the experience of Nubankers morecomfortable. We also use resources from different chapters and squads within the ITOps tribeand all of Nubank to make our work more efficient.
We also gather metrics to ensure the decisions we make are the right ones, always keeping aneye at the root cause so that we can provide a unique solution.




Desired skills and experience



  • Advance Unix Expertise, hands-on experience working in any UNIX CLI derivative environments (Any Linux Distro & MacOs).

  • Basic to intermediate experience reading and programming scripting languages such as Bash/Shell and Python to automate tasks.

  • Advanced experience reading and programming web development languages like PHP, CSS, JS, HTML.

  • Intermediate to advanced experience reading and programming with web development Python modules like Django, Flask, Pandas, Requests.

  • Intermediate to advanced experience with optimizing and building scalable web services.

  • Intermediate to advanced experience deploying and managing Web Servers such as Apache or Nginx.

  • Intermediate to advanced experience working with and building production-ready REST APIs.

  • Intermediate to advanced experience working with and building production-ready highly-secure web applications and services to internal and external customers.

  • Strong knowledge of version control systems like Git (Github, Gitlab).

  • Knowledge of Apple MDM tools (Mosyle, JAMF).

  • Knowledge of Infrastructure as Code methodologies, tools for configuration management (Ansible, Puppet, Chef)

  • Knowledge of high-level scripting languages (e.g. Python, Go, Clojure, Bash).

  • Knowledge of automated installation and implementation of end-user settings (Ubuntu and MacOS).

  • Knowledge of deploying and configuring applications in AWS-Cloud and VMWare.

  • Knowledge of monitoring systems (Prometheus, Telegraf, Grafana, CheckMK, Splunk, Alert Manager, APIs, etc).

  • Knowledge of Docker (Containers, clusters, orchestrators).

  • Knowledge of microservices and CI/CD pipelines.

  • Knowledge of SQL and NoSQL Databases (e.g. MySQL, MariaDB, Datomic, DynamoDB, PostgreSQL).

  • Advanced Knowledge of the security-first approach when designing solutions.

  • Experience working with global teams and supporting customers remotely.

  • Experience working with High-Availability and High-Scalability systems in a production environment.

  • Being able to communicate efficiently in English, Spanish.

  • Knowledge of Scrum/Kanban Agile methodologies.

  • Experience working with Atlassian tools like Confluence, Jira, OpsGenie.

  • Enjoying taking on great technical challenges with quality solutions and also having a sense of urgency when prioritizing problems.







You will be a great fit if you believe in the main intrinsic values of culture in Nubank, such as:



  • You like solving problems putting the customer at the center when designing new offerings, processes, and also having an understanding of how your work decisions can impact other Nubankers, and also believing that technology can create opportunities for incredible solutions.

  • You like working with people and are flexible when dealing with people from different backgrounds, demonstrating ability to deliver despite ambiguity, changing expectations, tight deadlines, and always thinking and believing that there’s more than one way to make something cool.

  • Appreciating and taking care of little details, showing curiosity, disposition to learn new skills quickly and having the will of taking on technologies with a high learning-curve.

  • Encouraging your colleagues and influencing them to get things done in an environment where there are many things with coinciding priorities.

  • Genuinely caring for a strong work ethic and dedication to truth in making decisions that put what's best for the company ahead of personal and/or team needs.

  • Always looking for scalable solutions that will last, always aiming to collaborate well, communicate well, being open and inclusive, not tolerating demonstrations of uncool behaviors.

  • Knowing what your limits are, demonstrating a realistic sense of your own strengths and weaknesses, with a low ego, non-defensive openness when giving or receiving feedback, always trying to be authentic and taking advantage of the situation to improve as a person and professional.

  • Seeking critical thinking to diagnose problems at the root cause by solving practical, simple and scalable solutions to problems, also developing creative new solutions to existing problems







Our Benefits



  • Chance of earning equity at Nubank

  • Extended maternity and paternity leaves

  • Health and life insurance

  • NuCare - Our mental health and wellness assistance program

  • Nucleo - Our learning platform of courses

  • NuLanguage - Our language learning program

  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year

  • 17 days of paid vacation with 25% vacation bonus

  • Gym partnership



Our Nu Way of Working


Our work model is hybrid and has cycles that can be from two to three months according to the business of ​​expertise. For every eight or twelve weeks of remote work, one will be at the office. Check more information here.



Diversity & Inclusion


At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.










Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: 822574b53298ce4e2511ac46f58c21aba9a7dd914a8a972108ffe3bcce4f26c1
Employment Type: Other