We are onboarding customers to RTMS (Remedy Ticketing tool - BMC Helix) and associates would be asking data configuration addition, changes, and deletions. This role would require associates to touch configuration foundation data required for day to day working of customer workflow
• Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions.
• Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management.
• Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues. • Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation.
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Team player with Good Communication Skills
• Makes configuration changes as necessary and make administrative changes to include but not limited to updates to foundations data, roles and permissions.
• Diagnose and remediate issues as required within the Remedy ITSM Change and Service Management. • Provide excellent troubleshooting skills to drive non-scan issues to identify root cause and provide creative suggestions to resolving the issues.
• Ensure the performance of the system especially during the operations & data integration by optimizing the design and implementation
Job Segment: Systems Analyst, Technology