Service Designer

Req ID: 280631

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Designer to join our team in Washington, District of Columbia (US-DC), United States (US).

Join Our Team: Seeking a Service Designer

NTT DATA is a Global IT Innovator delivering technology-enabled services and solutions to clients around the world.

NTT DATA partners with clients to navigate and simplify the modern complexities of business and technology, delivering outcomes that matter most.

Role Overview: We are seeking a dynamic and creative individual to join our team as a Service Designer. As a vital member of our organization, you will work collaboratively with cross-functional teams to design and improve services within a federal agency. This role offers an exciting opportunity to contribute to meaningful projects in a fast-paced environment.

• Guide clients utilizing human-centered methods to address organizational and experience challenges.
• Engage with clients and customers to identify pain points and uncover enterprise opportunities.
• Advocate for the customer's perspective, ensuring their needs are incorporated into proposed solutions.
• Leverage research and data to communicate insights and shape mission/program strategy.
• Collaborate effectively within cross-functional agile teams, representing stakeholder and user needs.
• Acquire product knowledge and integrate research considerations into technological solutions.
• Ensure the delivery of high-quality deliverables across multiple projects.

• Bachelor's degree in design, human-computer interaction, psychology, or related field.
• Minimum 2 years of experience in human-centered design, service design, and/or customer experience design.
• US citizenship required.
• Ability to obtain a U.S. government Public Trust Security Clearance.

• Strong analytical skills and a natural curiosity for problem-solving.
• Familiarity with Agile delivery frameworks and integration of research and design into sprints.
• Experience collaborating within multidisciplinary teams.
• Previous experience in project-based environments and/or consulting roles.
• Previous work experience with federal government projects is a plus.
• Strong portfolio showcasing projects in service design, user experience design, or related areas.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
• Excellent communication and collaboration skills.
• Excellent written communication and presentation skills.
• High energy level, self-starter with a positive attitude.
• Ability to work effectively in a team environment and independently when necessary.