Req ID: 267948
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Technician to join our team in Omaha, Nebraska (US-NE), United States (US).
Position's General Duties and Tasks
In the role of Field Support Engineer, you will provide on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunication's systems, equipment cabling, and to other related systems and equipment at all locations on the installation. You will perform troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers. You will use advanced tools /technical knowledge to remediate client problems and conduct scheduled installations. You will aid in asset management of on-site devices to include VTC systems. You will be proactive in the identification of potential issues that could adversely impact end user experience and take corrective action. You will also provide technical feedback on technical process issues to improve overall service delivery. Depending on mission requirements you may be called upon to perform after hours support.
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Basic Qualifications:
- Minimum 2 years of experience in Field Support Services
- Minimum 1 year of experience maintaining and managing client relationships at high senior levels
- Must possess a current Secret clearance to start work
- Comptia Security+ CE certificate required
Preferred Qualifications:
- Help Desk Institute Certification
- Bachelors degree
- Bachelor's Degree in related field may be substituted for 5 years of relevant experience; Master's Degree or MBA in related field may be substituted for bachelor's degree and 3 years relevant experience; PhD in related field may be substituted for bachelor's degree and 7 years relevant experience.
#FEDSEC
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: Telecom, Telecommunications, Help Desk, Information Technology, User Experience, Technology