Position's General Duties and Tasks
In these roles you will be responsible for:
- Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
- Create written correspondence if issues were not resolved during the call
- Conduct provider outreach phone calls to collect missing information from medical providers.
- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.
Requirements for this role include:
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- Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
- Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.
- - 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor's office)
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.