Job Details:
- Leads team in the achievement of project milestones and team goals
- To oversee the day-to-day activities of a group of employees
- Coaches, motivates and guides team members
- Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team's performance
- To improve efficiency, quality and services of ongoing projects/processes
- Significant portion of time still spent on performing work of the team
- Regularly review the work of team members
- Identifies opportunities for improvement; recommends possible training opportunities
- Ensures team is meeting or exceeding contractual and service level obligations to customers
- Collects customer's needs and translates to appropriate solutions
- Interacts with customers and internal departments to resolve issues
- Ensures accurate and timely processing of transactions to meet and exceed customer SLA
- Adhere to all appropriate and agreed standardized processes and procedures
- Acting as the Subject Matter Expert for the team
- Conducting & leading the training programs based on business needs
- Attending team meetings and customer calls to gather feedback and updates
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Job Requirements & eligibility Criteria:
- 8+ Years of experience in Banking BPO is preferred
- University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates
- Minimum of 2 years of Team handling is a Mandatory
- Excellent understanding or an SME of KYC/AML/CDD experience
- Excellent people management and interpersonal Skills
- Excellent Oral & Communication skills
- Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
- Ability to communicate (oral/written) effectively in English to exchange information with our client.
Job Segment: Project Manager, Technology