• Ensures assigned calls are worked towards resolution
• Follows the basic rules as provided on the SOP.
• Develops foundational understanding of broader interdependencies across various processes.
• Assists in resolution of outstanding issues from previous transactions.
• Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract.
• Typically requires 0-12 months relevant experience
• Basic computer skills.
• Good communication skills.
• Good customer service skills.
• Attention to detail, time management and organizational skills.
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