Roles and Responsibilities
- Ensures assigned calls are worked towards resolution.
- Follows the basic rules as provided on the SOP.
- Develops foundational understanding of broader interdependencies across various processes.
- Assists in resolution of outstanding issues from previous transactions.
- Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
Requirements for this role include:
- University degree or equivalent that required 3+ years of formal studies.
- Good Verbal and Written communication skills.
- 1+years of relevant experience in handling customer queries via calls.
- 1+year of experience in MS Excel.
- Flexible with shift timings.
- Flexible to work from office.
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