P&O Systems Partner, Learning & Talent

• Supports the learning and talent Business System Owner in influencing the vendors during their product design and validation phases and in deploying new functionalities within Novartis.

• Partners closely with the People & Organization (formerly HR), IT operations and the implementation teams for deployment, improvement, and release of respective technology platforms

Your responsibilities include, but are not limited to:

• Challenge business processes based on expert product knowledge and propose the most efficient technical solutions, in partnership with IT

• Stay up to date with both the evolving business needs and the vendor's rolling roadmap. Translate the same into business requirements, subsequently lead the technical implementation of the requirements.

• Build efficient and effective release and change management processes for applications in scope. Partner with business systems lead and business process owners for impact assessment of changes, major and minor releases of the products.

• Partner with business testing teams to design, draft, and plan user acceptance testing. Draft communications to various collaborator groups, e.g., HR, IT Operations, program/project teams. Participate in change request review discussion and provide approval as needed for applications in scope. Partner with business testing teams to design, draft, and plan user acceptance testing

• Advocate Novartis business requirements during product design, review, and validation phase with the vendors (CSOD/EdCast/Gloat). Provide technical support and direction to tier 3 support teams including, but not limited to, researching, and resolving system issues and unexpected results or process flaws and identification of issue and problem root cause analysis. Bring up major issues as needed with to the Business System Owner and IT Operations to attain resolution of issue.

• Review and approve all lifecycle deliverables defined by applicable methodology. Serve as a liaison to internal quality assurance team as well as respective product vendors in case of quality related matter. Ensure that applicable learning and talent systems are efficiently configured to support business requirements and to maintain its validated status.

Diversity & Inclusion / EEO

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements

Essential Requirements

• Bachelor's Degree or equivalent in education and
5+years of hands-on experiences with relevant system (i.e., CSOD / Gloat / EdCast) in implementation, configuration, release management, and / or 3rd level support

• Product certifications / equivalent product implementation or technical support experience on learning, performance & talent modules preferably of CSOD or any other industry leading platforms

• Product certification / implementation experience of Gloat, EdCast or any other talent marketplace and LxP systems

• Experience of solution and implementation of skills strategy for large global organization

• Multicultural and virtual teamwork experience with GxP, Computer System Validation, Data Privacy and Compliance

• HR project & product implementation experience using project management methodologies such as Waterfall & Agile methodology.

Desirable requirements
• Previous experience in cooperating with global stakeholders and ability to work in cross functional teams in an international environment.

• Experience in pharmaceutical or life science industry would be a plus.

Why Novartis:
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people and culture

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to
individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Division
People & Organization

Business Unit
P&O People Services and Technology

Location
India

Site
Hyderabad, AP

Company / Legal Entity
Nov Hltcr Shared Services Ind

Functional Area
Human Resources

Job Type
Full Time

Employment Type
Regular

Shift Work
No