Summary
To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
About the Role
Major accountabilities:
• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
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• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).
• Track service requests and troubleshoots - analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level
Key performance indicators:
• P&O Services delivered on time with the right level of quality
Minimum Requirements:
Work Experience:
• Operations Management and Execution.
Skills:
• Optimizing Customer value by co-creating and developing compelling.
• Managing diversity.
• Problem solving.
• Proactive thinking.
• Managing stress.
• customer focused solutions.
Languages :
• English.
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Division
People & Organization
Business Unit
CTS
Location
Japan
Site
Head Office (Japan) (Pharmaceuticals)
Company / Legal Entity
JP05 (FCRS = JP005) Novartis Pharma K.K.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No