About the Role
This role will cover a region in Japan to provide personalized solutions to high-valued customers, working with local agile teams. He/She will advise and lead the design thinking process across teams to define and deliver solutions to improve customer experience and engagement across Therapeutic Areas (TAs).
Within Local Agile Team:
• Capture needs & pain points of Novartis High-valued customers (HCPs, Patients and HCSs) through numerous interactions, desk research, and utilizing insights collected through Area Customer Facing members iteratively
• Co-Create personalized solutions with high-valued customers which address needs / pain points, in agile way, starting with MVP.
• Refine and validate solution design ideas rapidly in order to improve customer experience.
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• Instil the effectiveness measurement of solution development (how we measure against the objectives), provide guidance around monitoring solution design progress and issue solving.
• Continuously obtain feedback from customers, and reflect the customer feedback to the service plan, solution, and execution as an iterative process
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Education: bachelor's degree
Experience/Professional requirement:
• Experience in providing solution using Design Thinking methodology
• Ability to engage with various types of customers to understand customer needs and pain-points
• Must be able to prioritize, work effectively in ambiguity and adapt to change
• Demonstrate skilled competency in customer focus, strategic thinking & planning, and complex project management
• Understand business needs and requirements
• Able to integrate Customer Voice to the solution design and value propositions.
• Must be a strong team player and effectively interface with other members, including customer facing roles
• Experience in lifescience industry is a plus
Language: Japanese Native level
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Division
International
Business Unit
Japan IMI
Location
Japan
Site
Tokyo
Company / Legal Entity
Novartis Pharma K.K.
Functional Area
Marketing
Job Type
Full Time
Employment Type
Regular
Shift Work
No