Summary
Customer Strategy & Operation Excellence
About the Role
Major accountabilities:
- Strategic vision to operation execution with innovative entrepreneurship & Broad vision mindset
- Marketing Customer & solution driven, good at planning
- Digital and Omnichannel transformation with business impact
- Agility in cross function collaboration, eg. NTO, business, distributor
- Establish end-to-end RLT supply solutions in collaboration with external distribution and logistics partner
• Ordering: Accurate order consolidation and robust demand forecast - minimizing over ordering/under ordering, ordering system support and commercial/clinical orders processing
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• Oversee the entire delivery process, coordinating with external distribution and logistics partner to ensure timely delivery of Pluvicto. The specific responsibility entail Customs clearance and relevant documents application, domestic airfreight coordination, reception timing alignment etc.
• Promptly address any unforeseen circumstances during the delivery process, such as order cancellations/rescheduling or transportation delays, collaborate with site leader /nurse, and if necessary, directly engage in communication with hospital stakeholders to facilitate rescheduling
• Adverse Event Report and Medical Enquiry
Minimum Requirements:
- Expertise in supply chain management, ability to monitor and mitigate the risks caused by high logistics complexity and unplanned incidents (e.g., last minute cancellation, etc.)
- In-depth understanding of China market and multi-cultural management
- Familiarity with Radio Dangerous Goods regulatory compliance (relevant certificates required)
- Manage to lead a sizable business organization operation in large life science companies
- Build & deploy integrated care solutions to improve system of care access
- Lead, shape and deploy an omnichannel and customer experience strategy
- Manage a large product portfolio with critical products launch in complex market with digital initiatives
- 10-15 years healthcare industry experience, with a focus on operation excellence
Languages :
- English and Chinese
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Division
International
Business Unit
Pharmaceuticals
Location
China
Site
Shanghai (Shanghai)
Company / Legal Entity
CN06 (FCRS = CN006) Beijing Novartis Pharma Co., Ltd
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No