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Novartis

Adopt Cutover & Hypercare Business Lead

Mexico City, Mexico

Summary

Location: Mexico City, #LI-HybridOn the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC).This role ensures a seamless business transition from the current system(s) to the new LDC environment while minimizing risks and enhancing business continuity for Adopt countries/sites, through end of Hypercare phase.

About the Role

Key Responsibilities

• Drives Cutover planning, including preparation, execution, and reporting from a business integration perspective

• Ensures country Business Launch Contingency plans are ready

• Supports developing, managing, and presenting Cutover & Hypercare plans with concerned business parties

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• Plans and supervises Release readiness to ensure Go/No-Go meeting passed for Cutover, Hypercare, and business readiness items

• Schedules and leads ongoing Launch readiness review sessions. Co-hosts Cutover and Hypercare daily calls (in focused periods) with IT counterpart, focusing on driving Business Readiness and Business Ramp-up

• Supports planning with IT Cutover Manager and ensures business dependencies defined and handled

• Drives Hypercare KPI reporting target definition (and alignment with business stakeholders) and completes and communicates reporting if KPIs

• Defines and communicates country business resource requirements during interruption, in Hypercare and transition to post-Hypercare business support model. Ensures business resources available/contactable over Cutover and Hypercare period

• Acts as business customer concern point for Cutover & Hypercare issues, supporting resolution

• Identifies & mitigates risks to minimize potential disruptions during Cutover & Hypercare. Takes findings from post-cutover reviews, leading to scaling / automation for future rollouts

Minimum requirements:

• B.A Engineering, IT fields, Business Administration or related fields.

• + 7 years of shown experience in positions related to Cut over and Hypercare processes.

• Strong, global project management and Cross-functional skills

• Good communication and negotiation skills

• Solid SAP business process understanding. • ERP project implementation background (preferred)

• Ability to get results and meeting project deadlines

• Thrives in international and matrix-based organizations

• Experience managing people and large virtual teams

• Proficient English (additional languages preferred)

• Strategic and Hands on way of working (running meetings, tracking progress, managing issues & risks)

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Division
Operations

Business Unit
CTS

Location
Mexico

Site
INSURGENTES

Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Alternative Location 1
India

Alternative Location 2
Czech Republic

Functional Area
Audit & Finance

Job Type
Full time

Employment Type
Regular

Shift Work
No

Client-provided location(s): Av. Insurgentes Nte., Ciudad de México, CDMX, Mexico; Czechia; India
Job ID: Novartis-REQ-10002347
Employment Type: Full Time