Job Description

Our mission in Financial Services, is to provide a best-in-class customer experience through personalized financial solutions. To do that, we want to ensure that we maintain the same exceptional experience that our customers received during their care, when it's time to understand and pay their bill. As a Learning & Development Specialist, you will be responsible for facilitating formal training sessions for both new hires, as well as seasoned Customer Service Representatives (Advisors/Coordinators/Specialists) within Financial Services on systems, policies, and procedures.

Job Responsibility

Passion for customer experience.

Ability to communicate both written and orally, accurately, and effectively across different roles and cultural backgrounds.

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Identifies skill or knowledge gaps among the organizations employee population and develops training content in response to identified training needs.

Conducts needed assessments, focus groups, or employee interviews with the goal of identifying areas for improvement.

Gathers data describing organizational structures, business and operating procedures, reporting relationships, and team interactions.

Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.

Implements interventions meant to address performance issues or gaps and monitors program progress to completion.

Creates and maintains course content, manuals, or other training materials.

Coordinates guest trainers or subject matter experts.

Assesses the impact of training programs by measuring employee understanding of the subject matter.

May assist with management or executive development programs.

Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.

Ability to accommodate hybrid work schedule including at least three (3) days onsite/in-office & two (2) days remote weekly.

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skills

• Medical Billing/ Insurance experience, preferred.
• Experience utilizing any/all enterprise host systems, preferred

Job Qualification

Bachelor's Degree required, or equivalent combination of education and related experience.

1-3 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Learning and Organizational Development Specialist

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