Customer Service Representative - FlexStaff (Hybrid)

• Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
• Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
• Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
• Demonstrates critical thinking when assisting patients.
• Ability to multitask multiple computer applications while speaking with a patient.
• Performs related duties, as required.

ADA Essential Functions


REQUIRED
EXPERIENCE AND QUALIFICATIONS

• High School Diploma, required. Associate Degree, preferred.


• Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.

Excellent communication and problem resolution skills, required.

Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.

Excellent organization, tracking and follow-up skills, required.

Additional Salary Detail




The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).